Creation Manager/Supervisor

Working Setup:

• 100% Onsite (BGC Taguig)

Work Hours:

• 11PM to 8AM

Responsibilities:

• Team Leadership & Supervision: Coach and mentor Sales Assistants to meet targets, monitor daily activities for quality, and conduct performance reviews with ongoing training support.
• Sales Operations & Frontline Engagement: Handle sales activities and client inquiries, lead sales communication, oversee call quality and CRM accuracy, and implement process improvements.
• Reporting & Performance Tracking: Track KPIs (calls, conversions, pipeline progress) and prepare reports to analyze trends and identify improvement areas.
• Client & Stakeholder Coordination: Manage escalations with timely client communication and collaborate internally to align sales efforts.