Creative Head

JOB PURPOSE

We are looking for a
Creative Director
to lead our
Copy and Graphics Teams
. You will ensure all creative output especially
email and SMS
is high quality, on-brand and performance-driven.

This role bridges creative and strategy, so you will need to speak both
design and copy
, while guiding the team and translating ideas clearly to clients and internal stakeholders. Strong leadership, creative judgment and hands-on Klaviyo experience are key.

Most of our clients are in
North America and Australia
, so timezone flexibility is required.

KPIs

The success of this role will be measured primarily by
client satisfaction and performance results
of our creative output, especially through email and SMS channels :

• KPI #1:
  Copywriting Quality Score (Client-rated)
• KPI #2:
  Graphics Quality Score (Client-rated)
• KPI #3:
  Client Overall NPS Score
• KPI #4:
  Email Mark...