Credit and Collection Staff

Credit and Collection Specialist is responsible for the processing and verification necessary to ensure accurate and timely payment of all invoices. Compiles customer payment histories by creating and/or maintaining historical financial spreadsheets on customers and analyzing trends from those spreadsheets. Prepares credit reports based on customer strengths and weaknesses.

DUTIES AND RESPONSIBILITIES

On Collections

• Tracks past due balances
• Duties include collection calls and/or correspondence in a fast paced, goal-oriented collections department
• Accountable for reducing delinquency for assigned accounts
• Follow up payment commitments from the customers; process daily payments application in the system, for cash, checks and online deposits and resolve payment discrepancies (if there's any) promptly.

Tracks and resolves discrepancies

• Provides customer service on collection issues, process customer refunds, ...