Credit and Collection Supervisor

Key Responsibilities

• Supervise and manage daily credit and collection activities
• Monitor accounts receivable aging and ensure timely collection of outstanding balances
• Implement and enforce credit and collection policies and procedures
• Review and approve credit limits, payment terms, and collection arrangements
• Coordinate with billing, finance, sales, and operations teams to resolve account discrepancies
• Handle escalated or complex collection cases and negotiate payment plans when necessary
• Prepare regular reports on collection performance, aging analysis, and bad debt exposure
• Ensure accurate recording of collections and proper documentation
• Train, coach, and evaluate credit and collection staff performance
• Ensure compliance with company policies, audit requirements, and applicable regulations
• Recommend process improvements to enhance collection efficiency and reduce delinquency....