Credit, Collection Administration & Performance Manager

Essential Duties/Responsibilities

1. Credit, Risk & Policy Performance

· Own performance outcomes across credit risk, AR, dunning, and bad-debt strategy

· Supervise credit analysts, risk analysts, and policy execution resources

· Monitor portfolio risk, exposure, delinquency trends, and policy effectiveness

· Ensure credit and collections policies are consistently applied, documented, and optimized

· Identify emerging risk trends and escalate concerns proactively

2. Exception Management & Revenue Protection

· Govern disconnect / de-energize exceptions and uncollected revenue exceptions

· Ensure all exception decisions are data-driven, policy-aligned, and properly documented

· Identify root causes of revenue leakage (e.g., exceptions, process gaps, system issues)

· Recommend and track corrective actions to reduce revenue loss

· Maintain strong contro...