Credit Recovery

• Conduct field visits to customer residences or business premises to collect information.
• Gather updated contact details through visits (e.g. new phone numbers, addresses).
• Assist the collections team in making repayment arrangements with customers.
• Support outstation collection efforts as needed.
• Develop plans and strategies to improve recovery outcomes.
• Monitor and follow up closely on delinquent accounts across different stages.
• Provide workable solutions to customers for repayment.
• Perform any other related duties as assigned.

Requirements

Prior experience in credit recovery is an added advantage.

Strong communication and negotiation skills.

Goal-oriented and comfortable working with performance targets.

Proficient in Bahasa Malaysia and English.

Basic proficiency in Microsoft Office (Excel, Word, Outlook).

Able to work independently wit...