Cremation Coordinator

Reports To:

• Park Services Supervisor – HCMP
• Assistant Park Manager – HCMP
• Park Services Assistant Manager
• Park Services Senior Manager

Status: Full‑Time

I. POSITION SUMMARY

The Cremation Coordinator serves as the vital link between grieving families, funeral directors, and crematory operations. This role acts as the guardian of the chain of custody, ensuring that every step of the cremation process is handled with dignity, strict legal compliance, and impeccable attention to detail. The ideal candidate combines administrative precision with deep empathy and professionalism.

II. KEY RESPONSIBILITIES

A. Customer Care & Experience

• Serve as a warm, reassuring point of contact for families throughout the cremation journey.
• Communicate service timelines, requirements, and next steps with clarity and sensitivity.
• Ensure every interaction reflects the brand's promise of dignity, re...