CRM and Retentions Manager

CRM & Retention Manager

Drive Loyalty. Shape Customer Value. Maximize Lifetime Revenue.

At BJAK, we're on a mission to make insurance and financial services more accessible, affordable, and inclusive across Southeast Asia. As the region's leading digital insurance platform, long-term growth depends not only on acquisition — but on how well we retain, engage, and grow the value of our customers.

The CRM & Retention Manager is a strategic, high-impact role responsible for owning customer lifecycle strategy, driving retention and engagement, and maximizing Customer Lifetime Value (CLV) through data-driven CRM initiatives.

You will sit at the intersection of data, marketing, product, and customer experience — turning insights into scalable programs that build loyalty and long-term revenue.

What You'll Be Responsible For

CRM & Customer Lifecycle Strategy

• Define and own end-to-end CRM and retention strategy...