CRM & Automation Specialist

We are currently looking for a CRM / Email Automation & Loyalty Specialist to help strengthen customer relationships and drive repeat engagement for a growing eCommerce brand.
The role is focused on lifecycle marketing, customer communications, and loyalty, with plenty of scope to mature and improve existing programs.

This is a well-established but fast-moving seed and gardening eCommerce business with a grounded, no-nonsense culture. The digital team operates very much like a startup, offering autonomy, visibility, and the chance to meaningfully influence how customer experience and lifecycle marketing are built. The culture is collaborative, low-ego, and action-oriented, with people who genuinely enjoy working together. The role is based in Windsor, and being comfortable with the commute is important. 

What you’ll be doing

Building and managing email campaigns and automations, primarily in Klaviyo

Gradually developing more advanced flows as the prog...