CRM Business Specialist

About the role The CRM Business Specialist is responsible for supporting the delivery, continuous improvement, and operational excellence of the Retirement Solutions (RS) business CRM product for superannuation funds. This role acts as a bridge between business stakeholders and technical teams, ensuring that client needs are understood, documented, and translated into actionable requirements. The specialist drives product enhancements, manages client communications, oversees testing activities, and monitors data integrity to maintain system health and compliance. The position requires strong analytical skills, stakeholder engagement, and a proactive approach to problem-solving. The CRM Business Specialist also acts as the Product Owner for the RS business CRM product, ensuring strategic alignment and prioritization of enhancements and fixes. Key Accountabilities and main responsibilities

Act as Product Owner for RS business CRM, ensuring alignment with business strate...