CRM Co-Ordinator - The Body Shop

The Body Shop is an International brand of luxury bath, body and beauty products operating in retail locations throughout South Africa. We currently have a vacancy for a CRM Co-Ordinator, based at our Head Office in Woodstock, Cape Town.

Job Purpose:

The main purpose of the job is to manage and control “Love your Body” club membership, promotional activities and operations to ensure set acquisition targets are met.

Job Objectives:

• To maintain and update The Body Shop brand website through an external service provider.
• To manage and content and mailing of the monthly customer newsletter through external service provider.
• To manage the customer life cycle from enrolment to completed membership.
• To manage third party suppliers deliverables and deadlines.
• To ensure database is maintained, updated and cleaned regularly.
• To manage data flow between stores, call centre, third party suppl...