CRM Executive

Job description:
Purpose of the Job
The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives.
Job Description
Manage and maintain the CRM system, ensuring data accuracy and integrity for customer records.
Analyze customer data to identify trends, preferences, and opportunities for improving customer engagement and satisfaction.
Develop and implement customer retention strategies to enhance loyalty and reduce churn rates.
Collaborate with sales, marketing, and customer service teams to align CRM activities with company goals and initiatives.
Support the execution of marketing campaigns by segmenting customer data and targeting specific customer groups.
Monitor customer interactions and feedb...