CRM & Loyalty Manager

As a CRM & Loyalty Manager, you will be responsible for designing and delivering outstanding customer journeys, working from our Head Office in an ONSITE environment. Ideally, you have direct experience as an active pet parent and a genuine love for animals. Your analytical mindset and hands-on approach will be critical in developing, executing, and optimizing customer retention campaigns that propel revenue growth and strengthen customer loyalty across diverse segments. You will collaborate closely with cross-functional teams, spearheading inventive, data-driven strategies that heighten Lifetime Value (LTV), leveraging your expertise in cohort analysis, A/B testing, and campaign performance evaluation to make impactful decisions for sustainable business growth.

Responsibilities

• Develop and lead the execution of retention marketing programs across web, email, push, in-app, SMS, and CRM initiatives.
• Partner cross-functionally to build personalized...