CRM & Loyalty Manager

Please note this position is based in London (5 days onsite)

We're working with a fast-scaling, culture-first consumer brand building a global community across the UK and US. Think strong identity, loyal customers, and a product people actually care about.

They're now looking for someone to take full ownership of CRM and turn it into a serious growth engine.

The Role

You’ll own the entire retention ecosystem. From first touch to long-term loyalty, you’ll build the journeys, shape the messaging, and drive the numbers behind repeat purchase, LTV, and subscription growth. This is hands‑on, high-impact, and sits right at the centre of the brand.

What you’ll be doing

• Building lifecycle journeys that people actually engage with (not just sit in inboxes)
• Turning data into decisions and optimising for retention, LTV, and repeat purchase
• Running constant tests across content, timing, audience, and offers...