CRM Manager

The Company

Our client is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond their innovative supplements from their Swiss R&D, our client is expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.

The Role

As a Manager of Customer Relationship Management (CRM), you will closely with the Founders and the Marketing team to maintain and grow our client's revenue from existing customers.

Responsibilities

• Lead the CRM strategy across all lifecycle stages — onboarding, retention, cross-sell, win-back — ensuring seamless experiences across email, app, and messaging.
• Own our email marketing operations: segmentation, campaign strategy, automated flows, and A/B testing via Klaviyo (or similar).
• Develop a customer communication roadmap integrating WhatsApp, push notifications, and in-app engagement.
• Plan and execut...