CRM & Membership Executive (7-Month Contract)

Your Purpose

As a CRM & Membership Executive, you will join the Decathlon Hong Kong Marketing Team on a 7-month maternity cover contract from July 2026 to January 2027.

You will support how we engage our users through CRM campaigns, customer journeys, membership operations, and data-driven communication. Your role is to help deliver consistent, relevant, and smooth customer experiences across online and offline touchpoints.

What You’ll Be Doing

• Execute CRM campaigns across Email, Push, SMS, and WhatsApp
• Manage and optimize automated customer journeys, including welcome, behavioral trigger, and reactivation flows
• Maintain the CRM communication calendar to coordinate campaign frequency and avoid audience fatigue
• Support membership operations, including member rewards, point redemption alerts, exclusive ...