CRM REPLACEMENT STEERING COMMITTEE INDEPENDENT QUALITY ADVISORY SUPPORT

About the Opportunity

MIBCO is undertaking a strategic CRM System Replacement Programme and seeks to appoint an Independent Quality Advisor to support the Steering Committee. This role is critical in strengthening governance, objectivity, and confidence in decision-making across the procurement and implementation phases.

The QAS will act as a trusted, independent challenger, providing evidence-based independent guidance aligned with King V, regulatory obligations, and best-practice technology governance — without assuming any delivery or management responsibilities.

Key Purpose of the Role

To provide independent, objective guidance to the Steering Committee and its Chairperson that the CRM replacement programme is:

• Properly governed and controlled


• Delivering value for money


• Managing risk, security, and privacy effectively


• Compliant with applicable legislation and intern...