CRM & Sales Operations Manager/ Senior Manager

Responsibilities:

• Lead-to-Cash business processes include Lead Management, Customer Lifecycle Management, CPQ/RFQ, NPI Pipeline, and related sales Key Performance Indicators (KPIs)
• Serve as the primary point of contact for all CRM sales process-related matters and reporting. Oversee daily operational functions, including user support, account maintenance, reporting, dashboard creation, and troubleshooting system or process issues
• Collaborate closely with business leaders, subject matter experts, end users, IT, and external vendors to translate business needs into functional solutions. Work with stakeholders, management, and IT to deliver the most effective solutions
• Administer and manage CRM roles/personas, profiles, sharing rules, custom objects, fields, page layouts, formulas, data validation rules, workflows, and approval processes
• Maintain CRM documentation, including process maps, business glossaries, definitions, work ...