CRM / SFE Manager

Job Description

The CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption for Finland and Norway. The role is accountable for system reliability, data quality, and user adoption, ensuring compliance and high‑value CRM use across markets. The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution. As the single point of accountability for CRM and SFE across the assigned markets, the role partners closely with commercial teams and key stakeholders.

In this role you are expected to conduct business in full adherence to applicable laws and regulations, industry codes, and company policies and procedures. This includes, but is not limited to, acting with integrity, maintaining accurate and complete records, protecting confidential information and personal data, and promptly seeking gui...