CRM Solutions Analyst

CRM Solutions Analyst – Accenture Nordics

Accenture is looking for a CRM Solutions Analyst to join Accenture Nordics. Dynamics 365 is at the core of our digital transformation, and we need a functional consultant who can design, implement, and optimise solutions for our clients.

About the Job

As a Dynamics 365 CRM Functional Consultant, you will be client‑facing, working closely with clients to design, implement, and optimise D365 CRM solutions that align with business objectives. You’ll translate business needs into functional requirements, liaise between Accenture clients, project teams, and the broader Microsoft CRM and Business Applications community, and provide ongoing support after implementation.

Responsibilities

• Engage with clients to understand their business needs and translate them into functional requirements.
• Design and implement Microsoft Dynamics 365 CRM solutions, including Sales, Custo...