CRM Specialist

Role Overview

A global organization is seeking a CRM Specialist to manage, configure, and optimize its customer relationship management platform, Zendesk. This role supports customer experience technology initiatives by maintaining system performance, implementing new features, and improving operational processes.

The position works closely with application leadership, customer experience technology teams, customer service operations, and development teams to ensure the CRM platform operates efficiently, integrates seamlessly with external systems, and meets evolving business needs.

Purpose of the Role

The CRM Specialist is responsible for enhancing platform performance through system configuration, proactive maintenance, and continuous process improvement. The role translates business requirements into technical solutions that improve usability, reliability, and operational effici...