Job Description
Description
Main Tasks
1. CRM System Expert Support: Act as the primary point of contact for CRM system consulting, support-ing back-office teams and technicians by providing professional guidance on system functionalities, applications, and industry best practices.
2. Business & Requirement Management: Master end-to-end business processes; analyze and validate CRM-related business requirements, propose technical solution recommendations to team members, clearly define requirements and precaution of potential risks.
3. Incident Resolution & Tracking: Proactively identify and escalate system issues, ensuring timely follow up and effecient resolution.
4. System Testing & Compliance: Conduct comprehensive testing for all system changes and updates, strictly adhering to the global testing protocol.
5. Requirement Collection & Optimization: Gather requirements and feedback from management and end-users; develop innovative solutions to en...
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