CRM Support Administrator

The Opportunity

Love data, systems, and solving problems? Join NZME’s Commercial Operations team as a CRM Support Administrator, where you’ll play a key role in managing the data that connects our sales systems and supporting the day-to-day use of our Commercial HubSpot CRM across the business.

What you’ll be doing

You’ll be responsible for CRM Operations ticket and data management, support & troubleshooting, training and testing.

• Manage CRM Operations ticketing queues - including account setup, ownership changes, updates and queries.
• Maintain accurate, high-quality data aligned to business rules.
• Monitor HubSpot CRM dashboards, resolve data issues and support ongoing data improvements.
• Contribute to continuous improvement of CRM processes, tools and system performance.
• Deliver onboarding and refresher training, and assist in the maintenance of clear, user-friendly training materials.
• Supp...