CRM Support Analyst

• Provide user support for Salesforce and ModelN applications, including Pricing, Opportunity Management and Quoting.
• Provide user access, system administrative tasks, application functionality and data clean-up initiatives.
• Participate in cross functional initiatives to improve and develop current work practices.
• Participate in system release testing for initial implementation of new modules and subsequent enhancements to the application.
• Communicate with the business organization on the scheduling and implementation of maintenance and enhancements to the system.
• Manage helpdesk trouble ticket queues and reporting on support case workload. Reporting ability, excellent business intelligence & excel skills.
• Create and maintain user documentation current with changes.

Customer Master

• Communicate with the business organization on the scheduling and implementation of customer master changes
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