CRM Team Manager - Dubai Mall

Tiffany & Co.
Full-time United Arab Emirates, United Arab Emirates Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted:
March 02, 2026
Location:
United Arab Emirates, United Arab Emirates, United Arab Emirates

Job Description

Responsibilities

Client Strategy & Personalization

  • Co-develop and drive an annual Client Engagement Calendar, integrating: Local festive moments (Eid, Ramadan, UAE National Day, Diwali, Christmas) Client life chapters: birthdays, engagements, weddings, births, career milestones Cultural celebrations, global product launches, Tiffany Icons campaigns, and Blue Book High Jewelry events
  • Use CRM data and local knowledge to build segmented engagement journeys for VIC, high-potential, retention and reactivation clusters
  • Translate strategy into action through bespoke activations, surprise-and-delight touchpoints, and curated gifting programs
  • Prospecting & Relationship Building

  • Partner with the sales team to champion the Prospect Plan, supporting daily outreach and new client recruitment
  • Track and support conversion journeys—from first interaction to lasting emotional bond
  • Accompany ...
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    Job Overview

    Job Type: Full-time
    Location: United Arab Emirates, United Arab Emirates
    Posted: March 02, 2026
    Deadline: April 11, 2026