CRM Technical Business Analyst

CRM Technical Business Analyst

Vacancies: (1) current vacancy

Location: Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John’s, NL | Kelowna, BC | Prince George, BC | Victoria, BC

Work Model: Hybrid Work Model

Salary Band: $65,000 - $75,000 CAD

What You’ll Be Doing

• Gathers, analyzes and defines requirements for various teams, managers, stakeholders and departments
• Lead structured requirements gathering sessions with product owners, SMEs, and cross‑functional stakeholders to capture business needs, translating them into clear functional and technical requirements.
• Distinguish business needs vs. system constraints; identify gaps between business processes and Salesforce platform capabilities (Sales Cloud, Service Cloud, NPSP, Experience Cloud, custom applications, flows, automations).
• Document user stories, process flows, data models, acceptance criteria, and configurat...