Croatian Speaking Travel Customer Service Booking.com - Work In Greece

Mercier Consultancy MD is excited to announce an opportunity for a Croatian Speaking Travel Customer Service Agent to join our team supporting Booking.com. This role provides a fantastic chance to work in beautiful Greece while helping Croatian-speaking travelers navigate their travel needs. You will be the key point of contact, ensuring clients receive outstanding service as they plan their journeys.

Responsibilities

• Assist Croatian-speaking customers via phone, email, and chat, addressing inquiries related to travel bookings, accommodations, and services offered by Booking.com.
• Provide clear and accurate information, helping customers with booking modifications, cancellations, and resolutions to any issues.
• Document customer interactions and feedback effectively in our CRM system to enhance our service quality.
• Collaborate closely with various internal teams to resolve complex customer issues and ensure customer satisfaction.
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