Cross Border Specialist

Cross Border Specialist SHEIN • Luis Eduardo Magalhães, Bahia, Brazil

We are looking for a Cross Border Specialist to manage and optimize the performance of Third‑Party Logistics (3PL) providers across South America. This role plays a key part in ensuring efficient cross‑border operations, seamless customs clearance, strong last‑mile performance, and effective reverse logistics.

Responsibilities

• Monitor and manage 3PL performance, ensuring compliance with SLAs.
• Track customs clearance deadlines and identify operational bottlenecks.
• Perform root cause analysis and implement corrective action plans.
• Manage order delays, system failures, and tracking rule accuracy.
• Support last‑mile operations and improve delivery performance.
• Analyze KPIs such as failure rates, delivery performance, and customer feedback.
• Collaborate with logistics partners to reduce return cycle times.
• Ensure proper closure ...