CS Delivery Excellence Manager

Overview

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Airbnb is seeking a CS Delivery Excellence Manager to support the global Delivery function. The Delivery Excellence Manager role is an individual contributor position. They will own and drive optimization initiatives within Global Delivery (design & launch of a competency framework, review of teams’ ways of working, etc.), as well as contribute to the successful operationalization of strategic CS programs within our frontline teams (operationalization of a new service line or channel, launch of product features, change in workflow or training, etc.).

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