CS & Operation Manager - WFH (Thai Native Speaker)

The Role:

Key Responsibilities:

1. Operations Management

• Supervise and manage the day-to-day operations of the customer service team.
• Ensure service delivery meets company standards, complies with regulations, and achieves customer satisfaction goals.

2. Process Improvement

• Develop, implement, and update Standard Operating Procedures (SOPs) for customer service processes.
• Streamline workflows, particularly data and content verification procedures (e.g., age or content checks), to enhance accuracy and efficiency.

3. Task Coordination & Delegation

• Assign and track team tasks to ensure timely completion (e.g., within a 2-day turnaround).
• Coordinate with cross-functional teams to ensure smooth and efficient operations.

4. Team Leadership & Development

• Recruit, train, coach, and ...