Cs & Player Ops Workforce Manager

***About B2Spin**
B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe and we recruit the best talent globally, regardless of location.
**Role Overview**
The CS & Player Ops Workforce Manager at B2Spin is instrumental in optimizing the efficiency of customer support teams, with key responsibilities including the analysis of provided customer data and trends to forecast purchasers activity and support demand, ensuring the right staffing levels for each shift.
**Areas of Responsibility**
- Oversee the staffing, performance, processes to ensure all customer service and operations interactions meet company standards, refining shift management to drive service excellence and compliance across B2B and B2C departments.
- Create and optimize procedures for monitoring the employee performance management processe...