CS Supervisor - Amazon Shipping, Amazon Shipping

Description

A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.



Key job responsibilities

Key job responsibilities

Effectively communicate in a clear and professional manner at all times.

Program Operations: Oversee daily operational activities for shippers and proactively identify and resolve operational challenges

Monitor and analyze operational metrics to identify trends and opportunities

Effectively manage sensitive cases by reporting up the escalation matrix.

Demonstrate excellent time-management skills.

Maintains or exceeds targeted performance metrics.

Basic Qualifications

- Associate degree, Under graduate with 1+ years of order management, supply chain, planning, or logis...