CS Support & Spare Parts Specialist

This role is responsible for managing the end-to-end spare parts sales and logistics process in Asia, along with supporting customer service operations. The position plays a key role in ensuring accurate and timely quotation, efficient coordination with internal stakeholders, and compliance with Dematic’s internal controls.

We offer:

Spare Parts Sales & Quotation Management

·Receive, review and respond to customer Request for Quotation (RFQs) for spare parts in Asia.

·Liaise with internal technical teams and suppliers to obtain costings.

·Prepare and issue customer quotations, ensuring appropriate approval.

·Maintain accurate records of quotations and customer interactions.

Order Initiation and Procurement Coordination

·Upon receipt of customers Purchase Orders (POs), raise internal Purchase Requisition (PRs) for management approval.

·Coordinate with the Project Office to ensure order numbers are gener...