Job Description
Job Summary
The Technical Support Team Leader is responsible for leading, coaching, and supporting a team of Technical Support Representatives handling customer service and basic-to-intermediate technical concerns for a telecommunications account. The role focuses on service quality, performance management, adherence to SLAs, and continuous improvement while ensuring an excellent customer experience.
Job Summary
The Technical Support Team Leader is responsible for leading, coaching, and supporting a team of Technical Support Representatives handling customer service and basic-to-intermediate technical concerns for a telecommunications account. The role focuses on service quality, performance management, adherence to SLAs, and continuous improvement while ensuring an excellent customer experience.
Key Responsibilities
Team Leadership & People Management
Supervise and manage a team of Technical Support Representativ...
Apply for this Job
Submit your application for the CS Team Lead position at SolutionCX.
Apply Now Save for Later