CSE MCO GBU Controlling Operations Service Manager

**JOB SUMMARY:**



_The MCO GBU+CF Service Management (SM) position is part of the Regional Controlling Operations leadership team and the country/MCO Finance senior LT. The GBU+CF SM plays a crucial role in overseeing end to end service quality, building operational collaborations, overseeing the optimization of processes based on regional and local customer needs. GBU CF SM oversees compliance towards service levels, fostering relationships with stakeholders, providing insights for improvement and guiding hub teams to align their efforts with customer-centric goals. Furthermore, the incumbent oversees the transitioning from current Controlling Operations organization towards target stage and will be monitoring for the service quality. Beside End-oversight of Quality assurance, customer relationship management, stakeholder communication a core goal is to monitor efficiency targets and to maximize value of the Commercial Controlling Operations function through standard...