CSM - Customer Success Manager

Naboo is looking for a strategic and data-driven Customer Success Manager to spearhead the deployment and growth of our Enterprise accounts.

You will be the bridge between technology and our clients’ strategic goals, ensuring that Naboo becomes an indispensable part of their corporate infrastructure.

Mission & Objectives

Your North Star is to guarantee the rapid and sustainable deployment of Naboo within Enterprise accounts post-signature. Your success is measured by the Wallet Share: the actual revenue generated vs. the client’s total potential.

Secondary KPIs:

• Customer Satisfaction: Maintaining a high Net Promoter Score (NPS).
• Value Creation: Maximizing client savings and ensuring platform compliance.
• Growth: Increasing the number of active users and generating new GBV.

Key Responsibilities

1. Software & Data Management

• Platform ...