CSM Manager

We’re working with a high-growth SaaS business in the cybersecurity space that’s expanding its Customer Success team to support a growing customer base. They’re looking for a Customer Success Manager to help drive revenue retention, logo retention, and expansion across SMB and Mid-Market customers.

This role is well suited to someone early in their Customer Success career who already understands the fundamentals of renewals and account growth and is ready to take on more ownership within a fast-moving SaaS environment.

What you’ll be doing Managing a portfolio of SMB and Mid-Market customers Owning renewals, revenue retention, and logo retention across your book of business Identifying and managing upsell opportunities within existing accounts Supporting customer adoption and ensuring ongoing value realisation Acting as a key point of contact for customers throughout the lifecycle Managing renewal timelines, forecasting outcomes, and maintaining accurate account data ...