Csm

Company Description:
Care Stack is a complete cloud-based dental software solution for scheduling, clinical,
billing, patient engagement, and reporting needs of dental offices. With features for
centralisation, automation, and analytics, Care Stack TM enables dental organisations to
achieve scale.
Role Description
This is a full-time role for Customer Success Manager at Care Stack TM. The role
demands a product led mindset to nurture customers and partner them in their growth
journey. Assessing the needs and wants of customers and driving the product roadmap
to meet customer expectations.
Responsibilities
● Responsible for customer health, user satisfaction, overall growth and churn prevention
due to unfulfilled expectation
● Continuous monitoring of feature adoption across customers ensuring higher degree of
stickiness and maximizing the benefits in the product
● Drive product initiatives for higher feature adoption. Periodic webinars for n...