CSR-90 Non-voice

About the role

Join the dynamic customer service team at Top Alliance as a CSR-90% Non-voice. In this full-time role based in Maybunga, Pasig City, Metro Manila, you'll be responsible for delivering exceptional customer support through various non-voice channels. As a crucial member of our customer service operations, your work will have a direct impact on the satisfaction and loyalty of our clients.

What you'll be doing

• Provide prompt and efficient customer support through email, chat, and other non-voice communication channels
• Respond to customer inquiries, complaints, and requests in a professional and courteous manner
• Accurately document customer interactions and maintain detailed records
• Identify and escalate complex issues to the appropriate team or supervisor
• Contribute to the continuous improvement of our customer service processes and procedures
• Collaborate with cross-functional teams to ensure a seamles...