CSR- 90 NON-VOICE

The opportunity

Top Alliance is seeking a talented Customer Service Representative to join our growing team in our San Miguel Pasig City office. As a CSR, you will primarily handle non-voice customer service functions, leveraging your exceptional communication skills and customer-centric approach to ensure a seamless experience for our valued clients.

Key responsibilities

• Responding promptly and effectively to customer inquiries and concerns via various channels such as email, chat, and social media
• Resolving customer issues in a timely and professional manner, while maintaining a positive and empathetic attitude
• Documenting customer interactions and following up on open cases to ensure complete resolution
• Staying up-to-date with product knowledge and company policies to provide accurate and informed responses
• Identifying opportunities to enhance the customer experience and making recommendations for process improvements ...