CSR Admin

Our client is an air conditioning supply & installation, aircon service, gas central heating, and electrical service company. They offer high-quality installation, repair, and maintenance services across all suburbs in ACT and NSW.

They are now seeking a CSR Admin to join their team.

Job Responsibilities:

• Send confirmation SMS messages to ensure seamless communication with clients.
• Initiate calls to potential leads received overnight, coordinating with the office headquarters.
• Proactively manage missed calls, particularly during peak periods, to ensure no client inquiries are overlooked.
• Engage in outbound calls to promptly address and act upon web-generated leads.
• Manage calendar requests efficiently to streamline scheduling processes.
• Follow up on pending web leads to ensure timely resolution and client satisfaction.
• Maintain and update records of confirmation SMS replies for accurate documentation.