CSR April Class Wave 1

Key Responsibilities

Digital Correspondence (90%): Manage and resolve customer inquiries with high accuracy through email and live chat platforms.



Voice Support (10%): Handle inbound or outbound calls as needed to provide personalized assistance or resolve escalated issues.



Problem Solving: Identify customer needs, clarify information, and provide immediate solutions or alternatives.



Data Management: Accurately document all customer interactions in the CRM system.



Quality Assurance: Maintain a high level of professionalism and adhere to communication scripts and company policies.



Qualifications

Education: High School Graduate or Senior High School Graduate; College undergraduates or graduates are welcome to apply.



Communication Skills: Exceptional written English (grammar, spelling, and tone) is a must. Strong verbal communication skills for phone interactions.



Technic...