csr banking – hired asap + start asap | 30k package + 12k sob virtual process

About the role

Nezda Technologies, Inc.' is seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our dynamic team. This is a full-time role based in Makati City, Metro Manila. As a CSR, you will be responsible for providing exceptional customer service to our banking clients, ensuring their queries and concerns are addressed efficiently and effectively.

What you'll be doing

1. Handle inbound calls from customers and provide first-class service to resolve their banking-related inquiries
2. Document customer interactions and update customer records accurately
3. Escalate complex issues to the appropriate team or manager for further assistance
4. Maintain a positive and professional demeanor, even during challenging customer interactions
5. Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

1. At least 1 year of experien...