CSR CALL CENTER NON-VOICE

About the role

We are looking for a driven and customer-focused Customer Service Representative to join our growing call centre team at CPI Management Services' in Antipolo City Rizal. This is a full-time role providing non-voice support through chat and email channels. As a key member of our customer service team, you will play a crucial role in delivering exceptional service and support to our valued customers.

What you'll be doing

1. Respond promptly and professionally to customer inquiries and requests via chat and email
2. Provide accurate information and effective troubleshooting to resolve customer issues
3. Assist customers with navigating our products and services
4. Identify opportunities to enhance the customer experience and recommend process improvements
5. Maintain detailed records of customer interactions and follow up as needed
6. Collaborate with cross-functional teams to ensure seamless customer service deliver...