CSR-Chat and email support 1day processTAYTAY

About the role

Join the dynamic CPI Management Services' team as a Customer Service Representative, providing chat and email support. This full-time position is based in Taytay Rizal, where you will be responsible for delivering exceptional customer service and resolving inquiries promptly.

What you'll be doing

• Respond to customer inquiries via chat and email channels
• Provide efficient and effective solutions to customer problems
• Maintain a positive and professional demeanour when interacting with customers
• Accurately document customer interactions and follow up as needed
• Contribute to the continuous improvement of customer service processes

What we're looking for

• Minimum 1 year of experience in a customer service or call centre role
• Strong communication and interpersonal skills, with the ability to listen and empathise
• Excellent problem-solving and decision-making abilities <...