CSR (Customer Service Representative)

Job Title: Customer Service Representative
Company: TELUS Digital
Location: Woodstock or Maitland, Cape Town (Onsite)
Salary: R7,900 to R9,500 per month + Incentives

About the Role

TELUS Digital is looking for enthusiastic and customer-focused Customer Service Representatives to join our onsite team in Woodstock or Maitland, Cape Town. You will engage with customers via inbound and outbound calls, providing support, resolving issues, and ensuring a positive customer experience. If you enjoy helping people and thrive in a dynamic environment, this role is perfect for you

Key Responsibilities

• Manage inbound and outbound customer calls with professionalism.
• Provide accurate information and deliver excellent customer service.
• Resolve customer inquiries and issues effectively.
• Maintain clear and detailed records of customer interactions.
• Meet performance targets and contribute to a positive team atmosphere.