csr | dayshift | non voice

About the role

We are seeking an enthusiastic and customer-focused Customer Service Representative (CSR) to join our team in our office located in Ugong Pasig City Metro Manila. This is a full-time dayshift position that involves providing non-voice customer support. As a CSR, you will play a crucial role in ensuring a positive experience for our customers and contributing to the overall success of CPI Management Services.

What you'll be doing

1. Responding to customer inquiries and requests via email, chat, or other non-voice communication channels
2. Providing accurate and timely information to customers, addressing their concerns, and resolving issues efficiently
3. Documenting customer interactions and maintaining detailed records
4. Identifying opportunities to improve customer service processes and procedures
5. Collaborating with cross-functional teams to enhance the overall customer experience
6. Continuously learning ab...