CSR / Dispatchers (Appliances)

CSR / Dispatchers (Appliance)

Overview

We are looking for energetic and confident Customer Service Representatives who enjoy engaging with customers, making recommendations, and driving conversions. This role goes beyond traditional customer support—you will actively identify sales opportunities, handle objections, upsell services, and book appointments while ensuring a high-quality customer experience.

The ideal candidate is comfortable speaking with customers over the phone, understands sales psychology, and can confidently guide conversations toward solutions that benefit both the customer and the business.

Key Responsibilities

• Handle inbound customer interactions via phone, email, and chat
• Confidently recommend products or services based on customer needs
• Upsell and cross-sell solutions to maximize customer value and revenue
• Book appointments and follow up with prospects and existing customers
• Maintain a...