CSR (Email and Chat support Non-Voice)

About the role

Join the customer service team at CPI Management Services' as a CSR (Email and Chat support Non-Voice) and play a key role in delivering exceptional customer experiences. In this full-time position based in Binangonan Rizal, you will be responsible for providing prompt and efficient support to customers through email and chat channels.

What you'll be doing

1. Respond to customer inquiries and requests via email and chat in a timely and professional manner
2. Provide accurate information and effective solutions to customer issues
3. Escalate complex problems to the appropriate team or supervisor when necessary
4. Maintain detailed records of customer interactions and resolutions
5. Contribute to continuous improvement by identifying opportunities to enhance customer service processes and procedures

What we're looking for

1. Demonstrated experience in a customer service or call centre role, preferab...