CSR (Email and Chat support Non-Voice) dayShift

About the role

Join our dynamic team at CPI Management Services' as a full-time CSR (Email and Chat support Non-Voice) on the day shift. Based in Binangonan Rizal, you'll be an essential part of our customer service operations, providing exceptional support to our clients through email and chat channels.

What you'll be doing

1. Responding promptly and professionally to customer inquiries via email and chat
2. Providing clear, accurate and helpful information to address customer needs
3. Documenting customer interactions and following up on any outstanding issues
4. Identifying opportunities to improve customer satisfaction and suggest process enhancements
5. Maintaining a positive, friendly and empathetic attitude when interacting with customers
6. Collaborating with cross-functional teams to ensure seamless customer experiences

What we're looking for

1. Excellent written communication skills with the abil...